If you're not happy with your purchase from Classie Dog Grooming, send it back within 14 days and we will handle your claim and any necessary repair or provide you with any replacement or a refund due.

In the first instance please send an email to [email protected] with your name, address, order number, a receipt or proof of purchase and the reason why you have decided to return the item. We will then determine whether the item should be returned to us. If you have any queries, please telephone the Returns Department on 0151 327 4085 and we will tell you the returns process relevant to your product.

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process, whether it is a repair, refund or delivery of a replacement or alternative product.

If it is decided that the product should be returned to us, please note the following information to help us deal with your return efficiently:

Your item must be returned to us in resaleable condition. Please ensure that the returned item is well packed to prevent damage and in the original packaging. If we receive it in a condition which is not resaleable and requires refurbishment we reserve the right to deduct the costs of refurbishment from the refund.

It will be your responsibility to arrange and pay for return shipping, we recommend you use a trackable service or purchase shipping insurance.

Thank you